Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 15, 2024

1. Introduction

At The Care Voice, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our health assessment and engagement platform.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Account information (email address, name)
  • Health and wellness data you choose to share
  • Assessment responses and health metrics
  • Communication preferences

Usage Information

We automatically collect certain information about your use of our platform:

  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent on our platform
  • Features used and interactions with our services

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our health assessment services
  • Generate personalized wellness recommendations
  • Match you with relevant health segments and insights
  • Communicate with you about our services
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure data centers with physical security measures

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • To protect our rights, property, or safety
  • With trusted service providers who assist in platform operations
  • In connection with a business transfer or merger

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of certain communications and data processing

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our platform.

9. Third-Party Services

Our platform may integrate with third-party services for enhanced functionality. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our platform and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

legal@thecarevoice.com